Privacy Policy – Motel Fraser

Last Updated: 2025-10-28

1. Introduction

At Motel Fraser, we take the protection of your personal information very seriously. This
policy explains how we collect, use, disclose, and store personal information in accordance
with Quebec’s Law 25 on the protection of personal information. By using our website or
providing your information, you agree to the practices described in this policy.

2. Who We Are

Business Name: Motel Fraser
Address: 325 Route 132, Pabos Mills, Quebec G0C 2J0
Phone: 418-689-2281
Email: info@motelfraser.com
Privacy Officer: Nadia Minassian

3. Scope of This Policy

This policy applies to personal information collected through our website, reservation or
contact forms, and any other digital means used as part of our business activities.

4. Personal Information We Collect

We may collect the following information:
– Name
– Contact details (address, email, phone number)
– Reservation details
– Payment information (via a secure external provider)
– Browsing data (cookies and website usage)
– Any other information voluntarily provided

5. Why We Collect Personal Information

We use personal information to:
– Manage reservations and communicate with you
– Improve our services and website
– Send promotions, with your consent
– Fulfill legal obligations

6. Consent

We collect personal information with clear consent when required. You may withdraw your
consent at any time, subject to legal restrictions.

7. Sharing with Third Parties

Your information may be shared with service providers acting on our behalf who are
required to maintain confidentiality. This includes:
– Mews (accommodation booking)
– UEAT (online food ordering)
– Libro (table reservations)
If data must be stored outside Quebec, we will inform you as required by law.

8. Retention and Destruction

We retain personal information only for as long as necessary to fulfill the purposes for
which it was collected or to meet legal requirements. When no longer needed, information
is securely destroyed or anonymized.

9. Security of Personal Information

We implement appropriate technical and organizational measures to protect personal
information against loss, unauthorized access, disclosure, or alteration. In the event of a
high-risk confidentiality incident, individuals concerned and authorities will be notified as
required.

10. Your Rights

You have the right to request access to, correction of, or deletion of your personal
information. You may also withdraw consent, object to certain uses, or request data
portability where applicable. To exercise your rights, please contact our Privacy Officer.

11. Cookies and Tracking Technologies

Our website uses cookies or similar technologies to:
– Ensure proper website functionality
– Enable room bookings, table reservations, and online orders
– Improve the user experience
These technologies may collect information such as IP address, pages visited, device type,
and interactions with the site. You may manage cookies through your browser settings.
Some cookies are essential for site functionality.

12. Changes to This Policy

We may update this policy and will post the new version with an updated revision date.

13. Contact Information

For questions or requests regarding this policy:
Privacy Officer: Nadia Minassian
Email: info@motelfraser.com
Phone: 418-689-2281
Address: 325 Route 132, Pabos Mills, Quebec G0C 2J0